1. Delivery period

We dispatch with DHL. The delivery of ordered articles usually takes 1 weekday starting from the receipt of payment.

2. Delivery time information

You may refer to the online shopping basket in order to enquire the exact time of shipment. Furthermore, you will receive an order confirmation summarizing date and time of delivery. Additionally, you will receive further helpful information with regard to your order, e.g. delivery and return delivery confirmations or request for overdue payments.

3. Delays

If an article is not available or cannot be delivered in time, we will inform you by email.

4. Logistics partners

Your ordered items are packed up and handed over to our logistics partner soonest possible. Please note that we do not have influence on any delays caused by our logistics partners.

5. Delivery charges

Standard shipping within Germany is free of charge.

The costs for standard shipping within the European Economic Area are staggered according to shipping regions.

In Shipping Region 1, shipping costs amount to € 5. These include:
Belgium, Luxembourg, The Netherlands (excluding the overseas territories), Austria, Switzerland.

In Shipping Region 2, dispatch costs amount to € 9. These include:
Bulgaria, Denmark (excluding the Faroe Islands and Greenland), Estonia, Finland (excluding the Aland Islands), France (excluding the overseas territories and départements), Greece (excluding Mount Athos), Ireland, Iceland, Italy (excluding Livigno and Campione d'Italia), Latvia, Liechtenstein, Lithuania, Malta, Croatia, Norway, Poland, Portugal, Rumania, Sweden, Slovakia, Slovenia, Spain (excluding the Canary Islands, Ceuta and Melilla), the Czech Republic, Hungary, Cyprus (excluding the northern part).

For orders of a value of € 100.00 and more, the costs for standard shipping are cancelled throughout the entire European Economic Area and in Switzerland. Great Britain and Liechtenstein are exempt from this regulation.

Deliveries to countries that do not belong to any of the Shipping Regions named in the above are unfortunately not being offered at the present time.

For deliveries to non-European or non-EU countries, additional country-specific import duties, possibly also duty fees and duty service fees plus, where applicable, import VAT, may be incurred. The amount of these fees depends upon the respective country of delivery. Please inquire about these fees with your local customs office. These fees are to be borne by you.