1. Delivery period

We dispatch with DHL.

2. Delivery time information

You may refer to the online shopping basket in order to enquire the exact time of shipment. Furthermore, you will receive an order confirmation summarizing date and time of delivery. Additionally, you will receive further helpful information with regard to your order, e.g. delivery and return delivery confirmations or request for overdue payments.

3. Delays

If an article cannot be delivered in time, we will inform you by email.

4. Logistics partners

Your ordered items are packed up and handed over to our logistics partner soonest possible. Please note that we do not have influence on any delays caused by our logistics partners.

5. Delivery charges

Germany: free of charge

European Union*: free of charge

*Belgium, Bulgaria, Denmark (excl. Faeroe Islands, Greenland), Estonia, Finland (excl. Åland Islands), France (excl. French overseas departments and territories), Greece (excl. Mount Athos), Great Britain (excl. Channel Islands), Ireland, Italy (excl. Livigno and Campione), Latvia, Lithuania, Luxembourg, Malta, Croatia, Netherlands (excl. non-European regions), Austria, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain (excl. Canary Islands, Ceuta and Melilla), Czech Republic, Hungary, Cyprus (excl. Northern Cyprus)

Switzerland**: free of charge

**Deliveries to non-European or non-EU countries may cause additional expenses such as costs of customs clearance, customs service charges or import sales tax. The amount of expenses is determined by the delivering country. Please enquire the additional expenses involved at the local customs office.  These charges must be born by you.